Buyers of MLB tickets agree to the MLB Attendee Health and Safety Policies and all other terms and conditions applicable to ticket purchase and use. What is your rescheduled or postponed event policy? StubHub recently stopped offering cash refunds for canceled or postponed events. A copy of the Demand for Arbitration Consumer Arbitration Rules form is available for download from AAAs website[10] and a copy is appended to this article as Exhibit B, StubHub Article, Consumer Demand for Arbitration. The issue concerns StubHub's FanProtect Guarantee policy, which before the pandemic ensured that customers who bought tickets on StubHub to events that were later canceled could get a full refund. It doesn't look like the case has officially seen the courts yet. It covers you as a buyer if your tickets do not arrive in time for an event, are not valid for the listed event, or were grossly misrepresented on StubHub. Avoid close contact with people who are sick. In more refined language, the suit claims that StubHub has "quietly sought to force their buyers to endure the financial losses that Defendants own guarantee created for Defendants in the entirely foreseeable scenario that world occurrences would cause the simultaneous cancellation of numerous public events.". San Francisco, CA 94105, A copy of the Notice of Dispute form is available through a link in the user agreement on StubHubs website (or by searching for StubHub notice of dispute on Google), and a copy is appended to this article as Exhibit A, StubHub Article, Notice of Dispute. If the event is canceled and not rescheduled, you will get a refund. The organizers stuck to their no . No problem. Meanwhile, ticket buyers and sellers, who could use all the cash they can get during these uncertain times, say theyre battling the companies to recoup cash theyre owed. NEW YORK (CBSNewYork) -- For months, major concerts and sporting events have been canceled or postponed due to the coronavirus pandemic. That customer may need to try and exchange those tickets, or attend the rescheduled date. Your donation today powers the independent journalism that you rely on. 2023 Fortune Media IP Limited. In part, thats why theres all the angst. The suit accuses StubHub of breach of contract, conversion, negligent misrepresentation. Today 3/27 #Stubhub updated their policy for CANCELED events. What resale sites like StubHub are doing to the price of your ticket, How much a Super Bowl ticket will cost you and how its changed, Lets do the numbers: The money spent on the Rio Olympics. If you want to receive local news alerts, please download our WPXI News App. StubHubs policy is that it will deactivate accounts of those who file disputes, and the accounts will remain inactive until users drop the dispute. We rely on your financial support to keep making that possible. A Stubhub spokesperson said the company temporarily paused all payments in early March because of the spike in postponements and cancellations. StubHub, however, won't offer refunds to anyone who bought a ticket after March 25 of last year if an event is canceled only credits. Suite 204 / CBS New York. However, there are some cases where StubHub may give you a refund, or even replacement tickets. 2018 Techboomers All Rights Reserved, https://techboomers.com/how-to-support-techboomers, A monetary refund, up to the full value of your tickets, FanCode credit, for use towards future StubHub purchases, up to the full value of your tickets, Replacement tickets of equal or greater value than the ones that you purchased. It is your responsibility to check with the venue, team, or performer website to understand all health and safety requirements before you go. 2023 www.jsonline.com. NO MORE REFUNDS. See, If a team, venue, or event organizer relocates seats due to social distancing measures and the new seat doesn't match what the buyer originally purchased, the buyer, If the primary doesn't invalidate the seller's tickets and they drop the order, the seller will face consequences under our. Tickets bought through resale sites: For events that are canceled, StubHub, VividSeats and similar sites are giving out refunds just like Ticketmaster. You do have to be careful not to agree to something you dont want, like a voucher for the future, because that could change your legal standing. Woody heard from StubHub twice after spending $1,748.70 to purchase eight tickets to the event: Once, on March 7, to preemptively explain that if an event were to be canceled, he would have the option to receive a refund or a coupon, and again on March 14, to say the concert was canceled, and once again he had the option for a refund or a coupon. Consumer lawyer Craig Kimmel says in most cases, its better to get a refund now. What you need to know about coronavirus in Wisconsin, Your California Privacy Rights / Privacy Policy. (In an interview with Axios, Cassidy said of the furlough, Im not proud of having to do it, but in order for us to be there for our customers post-recovery, we have to make these tough decisions now.). StubHub Inc. has agreed to pay more than $9.5 million to consumers from 10 states and the District of Columbia over allegations the ticket reseller failed to provide them with refunds over events cancelled due to the COVID-19 pandemic.. Refunds will reflect within 5-7 business days and any Gametime credit used towards the purchase will be available immediately. The credits are valid through the end of 2022. The settlement stems from allegations that in March 2020 StubHub changed, the company's "FanProtect Guarantee" policy that offered full refunds of the purchase price and fees for canceled. According to court documents, when the pandemic caused wide-spread cancellations of events, StubHub reassured customers they would be receiving cash refunds, but they could opt to get a credit instead. Receive a coupon for 120 percent of your original purchase*. Before, if an event were canceled before it happened, StubHub would then go back and essentially reverse the transaction, charging the seller for a refund, as its doing now in many cases. 2023 Advance Local Media LLC. Please enter valid email address to continue. But why is insulin so expensive in the first place? This may include details from your tickets (so be sure to keep them), or information from the event venue. If your event is canceled, StubHub says it will add a coupon worth 120% of your original order to your StubHub account. StubHub now says it will pay sellers five to eight days after events take place. If you sell they will reduce or waive the sellers fee. [3] StubHub Hit with Class Action After Pulling FanProtect Cash Refund Promise for Coronavirus-Related Cancellations. ClassAction.org. The answer is yes, StubHub is legal. I still printed out the notice of dispute. StubHub has made an exception in one case: If the buyers billing address or event is in one of 14 states with consumer laws around refund, the customer still can get a refund. If your event was canceled, in most cases you won't need to do a thing: we'll inform you of the cancellation and refund the amount you paid for your tickets, including all fees (except UPS and retail pickup, and fees on certain Major League Baseball purchases) on the same payment method used for purchase. For the reasons described above, the likely result of these quick-fire response and payment requirements is that StubHub will agree to pay your refund claim on or around the due date. Each cancelled show was a loss to StubHub of their fees which now represented as much as 45% of the total sale. Thats everything that we can tell you about StubHubs returns and refunds policy! One broker in Los Angeles who requested anonymity for fear of retaliation from the company said Stubhub owed him more than $40,000. "It was no problem canceling flights. Kimmel says, legally, companies cant just change the rules due to COVID-19. United States - California Colorado Connecticut Florida Georgia Hawaii Illinois It turns out, according to BankRate, more than half of people who laid out cash for events since the pandemic shut everything down didn't get it returned, and 60% have given up trying. StubHub said theyd refund canceled tickets, but now theyre taking that back, The Clippers Russell Westbrook experiment is off to a terrible start. But on March 25, StubHub changed the terms of its guarantee, giving it the discretion to make a full refund or issue the 120% coupon, according to the suit. Whenever that might be. If you can no longer attend the event, you can, Log in to your StubHub account and click or tap Profile then. Our corporate social responsibility program is focused on education, and diversity is one of Christian & Smalls core values. Moyles had a similar experience: She requested a refund on March 17 and was told to hang tight for processing. By matching highly experienced lawyers with specific client needs, Christian & Small develops innovative, effective, and efficient solutions for clients. This article is not here to tell you about how, in response to the COVID-19 virus outbreak, StubHub initially sent out a reassuring email to its customers that it would refund their ticket purchases for canceled events only to then update its policies a short time later to remove that very option. Your email address will not be published. StubHub promised its customers a full cash refund for cancelled events with its FanProtect Guarantee. Reply from StubHub UK. Edit: People are asking a bunch of questions, so here is the article with StubHub's statement. StubHub is supposed to respond to your Notice of Dispute form within 30 days after the date your form is sent (mailed) according to the user agreement. Its a material term of the agreement, Kimmel explained. In a statement to the site, StubHub indicated it made the difficult but responsible decision to furlough a portion of our employee base. The site reports the number of employees to be 67 percent of the companys workforce, leaving approximately 150 workers out of about 450 to handle operations until at least June.. If you bought tickets on StubHub to an event that is cancelled, you have two options: 1. StubHub will require you to send in the incorrect tickets and it will be at their discretion whether they issue you a full refund or offer you StubHub credit for future events. Customers complained to the press and filed lawsuits. Tap Sell on the ticket group and set the number of tickets that you want to sell and how they're split. If the tickets you receive are the wrong ones, please call StubHub at 1-866-788-2482. [9] But go ahead and set this down for review on your calendar because in this authors experience, StubHub may not respond. ICE Limitations. Stubhub does not have the money for refunds and recently admitted so in court. Tom Wolf, VIDEO: Man dead after 3 people start shooting outside apartment in Allegheny County, DOWNLOAD the Channel 11 News app for breaking news alerts, Pittsburgh woman missing for more than 30 years found alive in Puerto Rico, Crafton man accused of sexually assaulting 11-year-old girl at playground, Target 11 Investigates: SWAT team truck damaged, This Sewickley home is for sale for almost $5M (photos), Family of local teacher left with brain injury from car crash searching for healthcare options. How Ticketmaster came to dominate live events (and incur the wrath of Taylor Swift fans), Your donation today powers the independent journalism that you rely on. Sorry we couldn't be helpful. StubHub's return policy is called the "FanProtect Guarantee". Legend Re: Refunding tickets to a cancelled event Remember that Stubhub's policy is to only give cash refunds if you live in or the event was to take palce in the 14 states which require a refund. But not all companies are offering refunds. StubHub will offer refunds for canceled events but not postponed events. Paul Sawers / VentureBeat . In these cases, theres nothing people can do but wait, until things get back to normal and events resume. If your event is canceled and not rescheduled, you'll receive 120% credit or provide the option of a full refund. If the event for which you bought ticket (s) was cancelled, as indicated on your Notification, you are entitled to a refund of the paid value subject to the exclusions as set forth herein, unless the Event Organizer is offering a Credit (as defined below), and you want to accept that Credit. He also eventually received his payment on the night of April 3. Odds & lines subject to change. In 14 states including California, Florida, New Jersey and New York, local laws already allowed customers to get cash refunds if they contacted customer service. StubHub will pay out over $16 million in refunds to over 75,000 customers for events canceled at the start of the pandemic last year. Thats quite the dramatic turnaround, considering less than a month has gone by. The buyer will be provided a credit for 120% of the total amount originally paid or the option of a cash refund. Create is a multi-purpose WordPress theme that gives you the power to create many different styles of websites. Tap Tickets in the navigation bar at the bottom. Open the SeatGeek app. Required fields are marked *. * 21+ (19+ CA-ONT) (18+ NH/WY). 4. Just remember you may not be given a new ticket or wristband for certain events if the ticket does not scan. StubHub confirmed it had received a refund request, and said processing would take between two and three weeks. You can read more about how this works at https://techboomers.com/how-to-support-techboomers. Tel: 251.432.1600 This may include wearing a mask at all times, providing proof of your COVID-19 vaccination status, or submitting proof of a negative COVID-19 test within a certain window of time (e.g. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of . Consumers shouldnt have to underwrite the business problems of this company that can no longer honor the agreement they made, he said. They're trying to claw that back. This doesnt mean, of course, that folks arent having any trouble with some of these other major marketplaces. If you don't, we may cancel orders and charge you as provided in our User Agreement. Refund Policies for Ticketmaster, StubHub, Telecharge, TickPick. Canadian Doug Farley was supposed to visit New York City in mid-March to see his Calgary Flames take on the Islanders, Devils and Rangers, but the NHL season, like everything else, was paused, so he tried to get a refund. Gibbs Law Group filed a complaint on May 1, 2020 against StubHub for refusing to refund customers who purchased tickets for events that have been cancelled in light of COVID-19. There is no place on the website that says you have a time limit, but you do. If you buy tickets on StubHub to an event that is canceled, you are covered by our FanProtect Guarantee. If no timely response is received from StubHub regarding your Notice of Dispute form, you may then initiate an arbitration proceeding against StubHub by filing a Demand for Arbitration Consumer Arbitration Rules form with the AAA. So Farley filed a credit card dispute against them, and won back his $600. Kimmel says its not as hard as you might think. The credit is valid for a year (365 days), and you can use it for any live event on our site in the same currency. By choosing I Accept, you consent to our use of cookies and other tracking technologies. By attending the event, you assume all risk of exposure to COVID-19. The credit is valid for one year (365 days) and you can apply this credit toward any live event listings on our site in the same currency. Theres a lot happening in the world. Sellers won't face consequences under our dropped order policy, but we may ask them to send proof their tickets were canceled. If the buyers billing address or event is in one of 14 states with consumer laws around refund then the customer still can receive a refund. Ticketmaster and its owner, Live Nation, whose pandemic ticketing policies were also subject to complaints and lawsuits, offers refunds or credits if an event is canceled once it gets funds from the event organizer. It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. There's class action suits, that they violated their fan protect guarantee," Rossman said. No. If you can no longer attend your event for any reason, you can sell your tickets with confidence on StubHub in just a few quick steps. StubHub will refund your money if an event is cancelled or moved. If a ticketholder can't attend, they can resell their tickets on StubHub with no selling fee. Call 1-800-GAMBLER. Unfortunately you will not be entitled to a refund. Now, the company is the subject of two class action lawsuits ATTORNEY GENERAL HERRING HOLDS STUBHUB ACCOUNTABLE OVER FAILURE TO PROVIDE REFUNDS FOR CANCELLED EVENTS ~ StubHub, Inc. has agreed to honor its refund policies and is paying refunds to consumers whose events were cancelled as a result of the COVID-19 pandemic; more than 8,300 Virginia consumers were affected by StubHub's actions ~ Thats almost $500 that could be put toward my mortgage this month, Moyles said. April 7, 2020 (https://www.classaction.org/blog/stubhub-hit-with-class-action-after-pulling-fanprotect-cash-refund-promise-for-coronavirus-related-cancellations). At first I was skeptical after reading poor reviews, I guessed they might purchased from untrustworthy sellers. A quick search on Twitter yields dozens of accounts complaining that they have not received refunds for events that were canceled, or payouts for events that already happened. But another major sticking point in all of this is event postponements, an entirely separate category of cases. Ticketmaster, for example, says you can get a refund if an event is canceled, but if an event is postponed or rescheduled .