the chances of Comcast having their act together enough to even . For immediate assistance, check out the Xfinity Assistant. Log in to your account at xfinity.com/myaccount using your Xfinity ID and password. Press question mark to learn the rest of the keyboard shortcuts. Can you please send us a Modmail message with your first and last name and full address? In the top right corner, you'll see a little chat icon near the bell icon. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Call us at 800-477-5050. Dial 333 to get connected to a customer service representative. Then, call PG&E at 1-800-743-5000. Scroll down and select Manage Internet. What to do if you see a downed power line - Pacific Gas and Electric How do I get Comcast to fix a cable line? - MetaFilter The tubing will start to shrink almost right away. Sky News is a British free-to-air television news channel and organisation. They have been hanging very low for over a year. Cable installation, exposed wire, and repairs FAQ, Report unburied cables, exposed wires, or downed lines, Have AT&T service? Comcast does not do tree trimming. Thank you for reaching out to the Digital Care Team. Warn others to stay away. How to report a down or damaged CenturyLink line. When asked if you want to order new service, say "No." I called on 7/20/21 to report this issue and no-one has been to fix the wires. I also appreciate you taking a moment out of your day to reach back out to our team! Comcast Business is here to provide outage information for your Comcast Business Internet, TV, Voice, and other services. If you smell natural gas or see downed power lines please do NOT use this page. Report it online using Xfinity Assistant. I have a downed wire in the middle of the street. How do I report a downed telephone line? | AT&T Community Forums We have all the tools to help with your cable line and make sure it gets taken care of. That's not what we want to see! Thank you for reaching out to our forums community, its great we can connect this way! The metal cable is entangled in my chain-link fence and poses a serious hazard if there was a lightning storm. Massive outages do occur because of problems such as storms, floods etc. Make the report to that person.. I hope youre having a great week so far! Welcome to the Xfinity community! You would want to send us a direct message to "Xfinity Support" with your full name, phone number, email address and the nearest address to that downed line. There are two wires hanging down, one black cable wire and the other a twisted metal cable which appears to be the ground wire. how do i report a downed comcast line? - tourdefat.com If the center conductor of the cable is solid copper, it carries it quite well. You can let us know about refund and payment issues or safety concerns caused by dangerous wires in your neighborhood. I have followed these instructions and sent the private message on 6/1/21. Hello saftek and welcome, You should contact 1800-391-3000 and speak to any technical agent and request them to put in a Saftey ER ticket and a wiring crew will be dispatched to you location. how do i report a downed comcast line? - perfumexo.com It is owned by Sky Group, a division of Comcast.In 2019, Sky News was named Royal Television Society News Channel of the Year, the 12th time it has held the award. ET. Solid copper core RG6 is used to power amplified antennas and satellite dishes all the time. Welcome to the Xfinity community! Never touch a downed overhead electrical line. We have made changes to keep employees safe so response and call times may be longer than usual. Two delivery trucks have had close calls recently. Jacksonville, Florida Area. I even have filed complaints and I encourage others who have skilled the same or comparable things to additionally file complaints. For more information, please see our Comcast Xfinity Outage Map Is The Service Down? Comcast Line Down in My Yard : r/Comcast_Xfinity - reddit . Youve reached the best place and perfect person to help with virtually all of your account needs! Did you find drooping wires, downed lines, or AT&T equipment in a yard or on the street? I am a bot, and this action was performed automatically. Can you direct message your name and address? How To Repair A Cut Underground Cable Line, Question: How Much To Repair Comcast Cable Box, Question: How To Repair Cut Electrical Cable, Question: How To Repair Cut Internet Cable, Quick Answer: How Much To Repair Outdoor Comcast Cable Box, Quick Answer: How To Repair A Cut Directv Cable, Quick Answer: What Is Cost To Repair Outdoor Comcast Cable Box, Quick Answer: What Is Cost To Repair Outdoor Comcast Cable Tap. Click Continue. Hello saftek and welcome, For immediate assistance, check out the Xfinity Assistant. You can call us at 1.800.VERIZON (1.800.837.4966) or chat with us by clicking the red Chat Now button on the Contact Us page to report a downed line. STAY AWAY from downed power lines. The customer/owner is responsible for installing, maintaining and repairing all equipment beyond theservice connection point except for the electric meter. Question: Does Comcast Hve To Repair A Cut Cable Line. Immediately Call Emergency Services. Call us anytime at. How do you fix an exposed wire without electrical tape? Robert Campbell on LinkedIn: Small Business Phone Data Plans | Comcast Don't touch anything or anyone in contact with a downed power line. A strong line of storms passing through Southeast Tennessee downed trees and power lines across the region Friday afternoon, but there were no reports of injuries as of 3:25 p.m. EST. How do I report down a cable line? Or text 'OUT' to 697326 to report an outage and 'STAT' to receive outage updates. it can't possibly cost enough to run a new line to make it worthwhile for Comcast to pursue this in court, and 2.) Our community is your official source on Reddit for help with Xfinity services. First, your internet service provider sends a data signal through the coaxial cable, or coax cable, into your homespecifically, to your modem. Report downed power lines at 713-207-2222. 70% of power outages are caused by major weather. Call BGE at 1-877-778-2222 to report any downed electrical lines. You can also use Xfinity MyAccount (Web|iOS|Android) and xFi app (iOS|Android) for product and account support. Call 911, which will get the FD out to asses the wire (s). Performance & security by Cloudflare. I can understand your view and that is why we have implemented alternative platforms such as Twitter, Facebook, Reddit, and here! Jul 2007 - Sep 20169 years 3 months. Full special report: Alex Murdaugh found guilty in murders of wife and son Xfinity Outage Map Lansing MiWith Smart Home Manager, you can: Get help Curious how long a ticket will languish in the system now until a person gets in touch again Hello and Happy Thursday, Suzanne! Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line), Type your message in the text area near the bottom of the window. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. how to report downed wires | Xfinity Community Forum I'm sorry you've had this experience with reaching out to fix this line, u/KennyLog_Ins. Create an account to follow your favorite communities and start taking part in conversations. Comcast phone support has been extremely unhelpful and they don't seem to have a public safety line I can ring into either. Our team can assist with getting those downed wires raised. Cut and paste the firewall logs (including the offending Comcast IP address) into an email and send it to abuse@comcast.net. Press Enter to send it. Xfinity cable TV or internet outages typically happen when Comcast's network goes down, but equipment problems can sometimes look like network problems. #iworkforComcast My electric company has been out already and have told me that it is Comcast's issue. Here are the steps: Click the "Peer to peer chat" icon (upper right corner of this page), Click the "New message" (pencil and paper) icon, Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list, Type your message in the text area near the bottom of the window. For your safety, do not touch or move the downed line. God forbid this huge company actually provide a phone number where you could talk to someone. Click the direct message icon, Click the "New message" (pencil and paper) icon, In the 'To' line, type "Xfinity Support" there. I am an Official Xfinity Employee. Lafayette, AT&T Community Specialist 1 0 C Carlosifernandez New Member 2 Messages The "Xfinity Support" graphic replaces the "To:" lineType your message in the text area near the bottom of the windowPress Enter to send it. Press Enter to send it. The channel and its live streaming world news is available . Woman battles Comcast over downed line - WSAZ Stay safe if a fallen power line touches your car If your vehicle comes in contact with a downed power line, follow these safety rules: Stay inside your car. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line), 4. Our actual service provider ATT evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. Your IP: I am a bot, and this action was performed automatically. You can also request a call at a time that fits your schedule. To send a direct message you may need to:Click "Sign In"Click the "direct message" iconClick the "New message" (pencil and paper) iconType "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. Call 800.288.2020 . .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, I just want to report a down power line due to the storm and it wont let me how can I do that?. Heads up: Extreme weather or other factors can bring down lines, including electrical lines. Request Xfinity Quote Call 1-865-500-4995 Comcast Business Services in East Lansing, MI. Call 800.288.2020 and select Repair. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, How on earth can you reach a human to report comcast wires that are lying in the ground? Picking up downed tree limbs, branches, clearing roads and repairing damage -- they were all part of the cleanup. Asking on behalf of my place of business. Our community is your official source on Reddit for help with Xfinity services. We have made changes to keep employees safe so response and call times may be longer than usual. Wireclub Review Step-by-step Wireclub Login Process 2023 | SDA Studio Kft. Tips in case of an outage What if my power is out? Verizon Business customers. Remember: This number is just for unburied ground cables. Call 9-1-1 immediately to report a fallen power line. Comcast phone support has been extremely unhelpful and they don't seem to have a public safety line I can ring into either. Stay at least 10 feet away from the wire and secure the area to keep others away, too. 1. Report A Downed Line. The phone can get very busy, but I can understand if you would rather speak to somebody on the phone. Then it tells me it can help me better if I sign in. It may be used in setting the FCC's priorities for regulating companies like Comcast. To qualify for the credit, customers must: 1. Then, call PG&E at 1-800-743-5000. A drop-down list appears. If the IP address resides on the Comcast network. 0 0 U user_2ed7eb New Contributor 1 Message 2 years ago Type your message in the text area near the bottom of the window. Check for outages Common Solution Make sure that your cables are tightly connected to your device and your wall outlet Cable and internet connections can become loose over time and cause issues with your service. What you need to do: File an informal complaint against Comcast on the FCC's public website by following the instructions here. Its important that you dont exit the vehicle unless youre in imminent danger. If you're stuck staring at a blank TV or computer screen, check your Xfinity equipment before calling Xfinity customer service. Privacy Policy. They can be reached by dialing 1-800-837-4966 Sun-Sat 12:00 AM - 12:00 PM Local Time or via the link provided. Exposed Line/ Wire - How To Report & Things To Know From AT&T This website wants shut Ask for the Comcast liason. -You are responsible for the "mast," the . We truly appreciate you taking the time to reach out to let us know about a downed wire. Contact Us | Comcast Business Support Before contacting them, items GetHuman3339193 may need: Name on account, Billing Address, Last four of social security, and Account PIN The issue in GetHuman3339193's own words Click Continue. Privacy Policy. Showing Content for | Change your ZIP Code, Enter another ZIP to see info from a different area. Hi, @user_af7a95. Comcast Xfinity is the largest cable TV company and largest home Internet service provider in the United States. The wires at my rental property are on the ground. Our local electrical provider has confirmed this is Comcast's line, not theirs, and the fire dept. How do I know if my home is wired for Comcast? A drop-down list appears. Cookie Notice Thanks! The tree and the cable are both on the grass verge next to my property. A drop-down list appears. https://corporate.comcast.com/stories/meet-our-digital-care-team, Press J to jump to the feed. Who Do You Call for a Downed Cable Line in 2023? - Report Down Phone Downed Wires | Baltimore Gas and Electric Company If you receive overhead electric service, your electric system con- sists of the following: 1. That person will tell you who the city's contact is in the Comcast governmental affairs office. Cookie Notice The British Broadcasting Corporation ( BBC) is the national broadcaster of the United Kingdom, based at Broadcasting House in London, England. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Should you experience further issues, please create a new post. 3.) Voting closed 14. To send us a Private Chat Message, select the message icon in the top right corner and then search for Xfinity support. I double-checked our systems and it looks like our tech Esteban was out on the 6th to complete the aerial line raise successfully per your request. If they're power lines, they'll caution tape the area and notify DPW and the appropriate power company. I don't have AT&T, or a landline. For immediate assistance, check out the Xfinity Assistant. There may be a 60 day notice cancellation fee for your service. Don't touch a downed power line or other equipment. Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. Let us know. We ask for direct messages because we can't post personal information in public. Our team can help get that line raised. A recent storm brought down a tree which took down one of the above ground cables by my house. I am at a loss. Please send us a PM with your first and last name, as well as house numbers to your service address. Once you have done that go ahead and send us a peer to peer message so we can begin the ticket process. Press question mark to learn the rest of the keyboard shortcuts. It's not the power line and I don't think it's the regular cable either because there's no service outage. A drop-down list appears. Low hanging main line cable | Comcast Business Support Community Choose the option that best describes your situation. Comcast: Cable wires are hanging very low across our - GetHuman https://corporate.comcast.com/stories/meet-our-digital-care-team, Press J to jump to the feed. Verizon Customer Service - Contact Us | Verizon Help Center and Support Access convenient online chat, browse our forums, or ask the experts in the Comcast Business support community. and our It is the world's oldest national broadcaster, and the largest broadcaster in the world by number of employees, employing over 22,000 staff in total, of whom approximately 19,000 are in public-sector . Press 0 a lot. The next best way to talk to their customer support team , according to other Comcast customers, is by calling their 877-228-8567 phone number for their Call For New Service department. We use Cookies to optimize and analyze your experience on our Services, and serve ads relevant to your interests. Wires down in your yard: Who is responsible? - ABC27 By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Our community is your official source on Reddit for help with Xfinity services. You can report an issue by going to the Xfinity Status Center. Report an issue Select Chat. Then Call Us. Our actual service provider ATT evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. Get in touch with Comcast Business. Going forward, I'm truly sorry to hear about the delay in response time on our part regarding your recent ticket inquiry as this is not the experience we want for you! Find an Xfinity Location Check the status and hours of locations near you. (You can also find Xfinity Assistant by clicking the Chat with Xfinity button in My Account.) We can absolutely help you with alerting our local team to that downed line as well as look into any internet concerns or issues you are having. Find it by doing a Web search for the words Pepco equipment responsibility. The wire to your house is Pepcos responsibility; past the weather head, its yours. I am liable if someone were to get electrocuted from my fence as it is your wire which has been hanging down for months now. Our actual service provider evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. If youre signing up for new services or moving, you can check online to see if Xfinity service is available at your address. Cloudflare Ray ID: 7a2ad44e3df86ef8 . Adding to this post, because the instructions didn't say to wait for a response when using the private message option. 5. Hi @CityofCasper, We are not positive on the exact design notifications, but when digging or building around a cable, you want to make sure that the structure is not over a utility property and that when digging, not to dig where utility lines exist. See how you can save when you add Comcast Business Mobile or add a new line. Repairing damaged wiring is easy and it can save you time and money, but care must be taken any time a soldering iron is used. I have a downed wire in the middle of the street. Please contact the moderators of this subreddit if you have any questions or concerns. New comments cannot be posted and votes cannot be cast. Occasionally there is a mix up and Comcast forgets to bury the drop. Penal Code 591 PC is the California statute that makes it a crime for a person to maliciously disconnect, remove, injure, or obstruct any telephone, cable, or electrical line. DO NOT TOUCH downed lines or anything they are touching. Electric Lines that run from the utility pole to your residence. Let us know. Check an issue already reported Call our Buried Wire Center at 800.924.9420 Monday through Friday between 8:00 a.m. and 6 p.m. Contact Comcast and let them know of the down landline problem. Sound the horn, roll down your window and call for help. Please call 1-800-494-4000 to report a gas or electric emergency, or to report an outage. You can also use Xfinity MyAccount (Web|iOS|Android) and xFi app (iOS|Android) for product and account support. Thank you for bringing this issue to our attention. A violation of this law can lead to misdemeanor or felony charges, and is punishable by up to 3 years in jail. New comments cannot be posted and votes cannot be cast. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Reporting A Downed Dangerous Pole | AT&T Community Forums Who is responsible for cable line from pole to house? An official employee, such as myself or whoever is first available, will respond. 115.124.120.233 What to expect: Your complaint will be posted online in a public database. I didn't realize it worked like a chat, and someone did respond to me quickly, but I had closed the window and didn't see the response until today. The only option appears to the the Xfinity Assistant bot, which asks me to sign in. Click the "New message" (pencil and paper) icon, 3. According to the home inspection site GreatInspector.com: -Your utility is responsible for the wire from the street, but only to a certain point. Talk to Us. Please send a private message with your name and service address by clicking on the chat icon so I can further assist. Select Start Troubleshooting to begin your modem restart. Type your message in the text area near the bottom of the window 5. Reddit and its partners use cookies and similar technologies to provide you with a better experience. I am extremely frustrated this issue has not been of the upmost importance to your company. Where or how can I report this? Hello there! Create an account to follow your favorite communities and start taking part in conversations. The map below depicts the most recent cities in the United States where Comcast Xfinity users have reported problems and outages. I will post again here when/if I receive a reply or action is taken. Comcast Phone Number | Call Now & Skip the Wait - GetHuman Do what's best for your business. LEAVE THE AREA IMMEDIATELY and call PECO at (for any emergency) 1-800-841-4141 or . I really appreciate you being a member of the Comcast Family! How to Reach a Real Person at Comcast/Xfinity. Here is a list of frequently requested telephone numbers: Cable. I called 800-288-2020 and was told to call Risk Management at 800-894-0374. Hope this helps you out. A Comcast line fell down from the utility poles above my house a couple of days ago and is now lying across my and my neighbor's backyards. Xfinity Status Center - Check for Service Outages In Your Area Click the Check for Issues button. Thanks! If you have questions about your services, we're here to answer them. https://corporate.comcast.com/stories/meet-our-digital-care-team. Enter another ZIP to see info from a different area. If you're lucky and it's only phone or cable, they'll coil the wires safely out of the way, and notify the provider (s). A tree in my back yard has two large branches resting on the phone/TV cables. Survey the area before starting work for the presence of overhead wires and avoid touching anything that may be in contact with a wire, like tree . We've had a downed wire touching our building for about two months at this point. Thanks. For questions and concerns regarding service and billing, low hanging cable wires, unrestored easement post-construction or repair work: Comcast: 1.800.934.6489 AT&T Uverse: 1.800.288.2020 Phonoscope: 713.272.4600 Suddenlink: 1.877.794.2724 En-Touch Systems: 1.888.765.6461 How to report a downed wire if I'm not a customer? We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. Archived post. Verizon Business provides technology and network solutions-along with plans, devices and wireless services . You may have to enter a lot of personal information to get connected, including your ZIP code. When should we expect this to be corrected? Search accounts based on account number, or chat online. Downed Power Line. I was able to use the support chat to talk to ComcastAirelle who said they would put a ticket in and that I should hear back in a few days and they would follow up with me too. Hope this helps you out. Stay put and call 911. This thread has been locked by the moderators of r/Comcast_Xfinity, Welcome to the Xfinity community! How do I get Comcast to come deal with this? Help with my Comcast issue First: share to improve GetHuman3339193's odds Strength in numbers! How do you get straight to a representative? Select Restart Modem to begin troubleshooting. In order to get started can you please send me a Modmail message with your full name and service address? Who Do I Contact About Downed Phone Line In My Backyard? Download now Visit Our Help Communities Messenger Connect with Us Xfinity Support Forums Visit Forums Question: Does Comcast Hve To Repair A Cut Cable Line Consumer energy outage map Black River Electric Cooperative: To report an outage , call (800) 392-4711 or Automated Customer Service Hotline at (888) 461-COOP. How to File a Complaint Against Comcast - Your Options - FairShake Can you direct message us your name and address, please? Honk the horn, roll down your window and make sure to tell passersby not to come near the vehicle. Who do you call for a downed cable line? How to Report an Issue Online Visit xfinity.com/xfinityassistant. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. This post was marked as closed. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. We've had a downed wire touching our building for about two months at this point. Where on your property are the lines down on and would you consider them a safety hazard as of now?